COVID-19 Support

COVID-19 Support

The Coordinated Children’s Services Initiative (CCSI) is a community committed to ensuring the health and well-being of children, youth and families throughout New York City. In this challenging time, our hope is that you will find the resources on this page to be helpful to you, your loved ones, and your community. Please share these resources widely. Wishing you all much health in the days, weeks, and months to come!

Common Questions About the Impacts of COVID-19

What mental, behavioral and emotional health resources are currently active in NYC, including grief support?

NYC Wellyour connection to free, confidential mental health support. Speak to a counselor via phone, text, or chat and get access to mental health and substance use services, in more than 200 languages, 24/7/365.

  • Call 1-888-NYC-WELL
  • Text “WELL” to 65173
  • Chat online

ACS, Free Mental Health Services, listing of NYC resources for mental and emotional health during COVID-19

HITE Sitefree and low-cost health and social services with COVID-19 updates in left side menu bar

COVID-19 NYS Office of Mental Health Emotional Support Helpline, the Help Line is staffed by volunteers, including mental health professionals, who have received training in crisis counseling.
Call 1-844-863-9314

NYC Mental Health Telehealth Contacts during COVID-19, listing of NYC providers compiled by Visiting Nurse Service of New York

Grief and Bereavement Resources

What substance use services are currently available?

NYC Department of Health and Mental Hygiene (DOHMH), resources, information, and referrals for substance abuse treatment

NYS Office of Addiction Services and Supports (OASAS) Resource Page, prevention, treatment and recovery resources

NYS Hopeline, New York State’s 24/7 problem gambling and chemical dependency hotline offers referrals to treatment providers.

Where can I find food in NYC?

NYC DOHMH COVID-19 Food Resources. Call Emergency Food Hotline at 866-888-8777 or 311 for 24/7 information on locations and hours for the nearest food pantries and community kitchens.

NYC Department of Education (DOE). Grab and go meal locator at DOE schools throughout NYC

City Harvest COVID-19 Food Locator. This map shows locations that are currently distributing food, free of charge, throughout NYC during the COVID-19 pandemic.

Where can I turn for housing or legal support?

NYC Housing Preservation & Development COVID-19 Updates

NYC Human Resources Administration Homelessness Prevention

NY Legal Assistance Group COVID-19. This group provides brief advice and full legal representation based on your legal needs and the resources available.

Emergency Instructions: Call 212-613-5000, Dial “0” Monday through Friday, 9 AM – 5 PM. Have all documents pertaining to the legal problem on hand when you call.

NYC Coalition Right to Counsel, Eviction Moratorium FAQ

How can I access free or low-cost phone and internet services?

ACS COVID-19 page Free WiFi section

Comcast Internet Essentials, affordable internet for eligible households

  • Call: 1-855-8-INTERNET

Spectrum, Remote Education Credit, offering Free Access to Spectrum Broadband and Wi-Fi for 60 Days For New K-12 and College Student Households

  • Call: (855) 243-8892

Optimum, offering WiFi to households with K-12 students for 60 days

  • Call: (866) 200-9522

Verizon, offering free learning tools and premium channels to customers.

Metro PCS, T-Mobile, Sprint, AT&T and Comcast are all lifting their unlimited data caps for cell phone subscribers for at least 60 days. Contact your cellphone provider for more information.

What are some online education resources that can help with remote learning?

Request for Additional Resources in Response to COVID-19