For all of us, emotional and mental health are essential to our overall well-being, helping us to achieve our goals, form meaningful relationships, take pleasure in activities, and enhance our physical health. At times, we may experience stressors that interfere with our emotional well-being and mental health, such as traumatic events, loss, or other types of crises.

When these feelings happen during or after difficult experiences, it is easy to feel alone, unsure of what to do or where to reach out for help.

There is help available! New York City has a wide array of services that are specifically designed to help you manage and recover from challenging or stressful experiences.

This guide is meant to help you serve the people in your programs by helping them find the supports they need to heal from trauma or other significant challenges.

General Resources

Crisis Respite Centers provide an alternative to hospitalization for people experiencing emotional crises. The Crisis Respite Centers offer stays for up to one week and provide an open-door setting where people can continue their daily activities. Trained peers and non-peers work with individuals to help them successfully overcome emotional crises.

The Crisis Respite Centers offer activities such as:

  • 24-hour peer support
  • self-advocacy education
  • psycho-education
  • self-help training
  • social support groups
  • recreational activities
  • linkage to medical and psychiatric providers
Department of Health and Mental Hygiene Community Partners operating Crisis Respite Centers:

Community Access, Inc.
Crisis Respite Center (Manhattan)
315 2nd Avenue
New York, NY 10003
(646) 257-5665  x8401

Riverdale Mental Health Association
Crisis Respite Center (Bronx)
640-642 West 232nd Street
Bronx, NY 10463
(718) 884-2992

Services for the Underserved
Crisis Respite Center (Brooklyn)
2118 Union Street
Brooklyn, NY 11212
(347) 505-0870

Transitional Services for New York
Crisis Respite Center (Queens)
80-45 Winchester Blvd.
Queens Village, NY 11427
(718) 464-0375

Additional Information


The nine Family Resource Centers (FRCs) provide individual and group-based family support services to parents/caregivers of children and youth (birth to age 24) who have or are at risk for developing emotional, behavioral, or mental health challenges. Using a family and youth peer model, FRCs provide emotional support, mental health resources, referrals, recreational activities and more.

FRC of Northern Bronx – Vibrant Emotional Health
975 Kelly Street, Suite 301
Bronx, NY 10459
(718) 220-0456

FRC of Southern Bronx – Vibrant Emotional Health
975 Kelly Street, Suite 301
Bronx, NY 10459
(718) 220-3868

FRC of Northern Manhattan – Vibrant Emotional Health
1 Penn Plaza, 36th floor
Suites 3696 and 3697
New York, NY 10019
(212) 410-1820

FRC of Southern Manhattan – Vibrant Emotional Health
1 Penn Plaza, 36th floor
Suites 3696 and 3697
New York, NY 10019
(212) 964-5253

FRC of Western Queens – Vibrant Emotional Health
29-46 Northern Boulevard
2nd floor
Long Island City, NY 11101
(718) 651-1960; (718) 698-5307

FRC of Eastern Queens – St. John’s Episcopal
148-45 Hillside Avenue
Suite 203
Jamaica, NY 114351
(347) 644-5711

FRC of Northern Brooklyn – Institute for Community Living
484 Rockaway Avenue
Brooklyn, NY 11212
(718) 290-8100

FRC of Southern Brooklyn – Jewish Child Care Association
858 East 29th St.
Brooklyn, NY 11210
(347) 462-8124

FRC of Staten Island – Jewish Board
2795 Richmond Ave
Staten Island, NY 10314
(718) 698-5307

Additional Information

Download PDF Guide

INCLUDEnyc has been helping young people with disabilities and their families in New York City since 1983. As on organization, they bring love, equity, and access to young people with all disabilities in New York City by providing them and their families with the resources and support they need. INCLUDEnyc provides young people with disabilities from birth to 26 and their families the knowledge, confidence, and skills they need to make informed decisions, effectively access and navigate systems and services, and the ability to advocate for themselves and other young people.

INCLUDEnyc creates access to educational, employment, and recreational opportunities for young people and advocate with families for meaningful inclusion in the broader community.  The organization is the New York State-funded Special Education Parent Center for New York City’s four largest boroughs, a member of the federal Parent Training and Information Center (PTIC) collaborative for New York City and Long Island, a federally-funded Community Parent Resource Center (CPRC) for the South Bronx and northern Manhattan, and the lead partner for the Rehabilitative Services Administration PTIC for New York City and upstate New York.

116 E. 16th Street, 5th floor
NY, NY 10003

Additional Information

The Jewish Board offers a wide variety of wellness services, as they strive to improve the emotional and mental health of individuals and families throughout New York. Their staff is culturally sensitive and diverse. Their team of psychologists, psychiatrists, social workers and case workers are equipped to address a wide range of emotional and social problems such as trauma, depression, Attention Deficit Disorder (ADD), domestic violence, anxiety, depression and isolation. Specialized services include individual and group therapy, psychiatric care, and evaluation, assessment and medication  management.

116 E. 16th Street, 5th floor
NY, NY 10003
212-677-4650 or 888-523-2769

Additional Information

FAP provides support to families that are struggling with everyday challenges. FAP works to strengthen families, reduce conflict, and connect your family to many services that provide ongoing support in your community. It helps families handle concerns such as a child running away, skipping school, or disruptive behavior, without having to go to court.

FAP serves families with children who are up to 18 years old and are struggling to relate to one another. You can get help from FAP when your child is:

  • Skipping school, or having difficulties with teachers or classes
  • Missing or consistently running away from home
  • Using drugs or alcohol
  • Associating with negative peers
  • Struggling with mental illness
  • Displaying defiant or dangerous behavior

FAP staff can refer your family to a wide range of therapeutic options such as:

  • Crisis intervention
  • Mediation
  • Family counseling
  • Substance abuse services
  • Domestic violence programs
  • Anger management programs
  • Mental health services

Services vary in intensity and duration depending on FAP’s assessment of your family’s needs.

Additional Information

Download the FAP Brochure


Local school district field offices have Crisis Support Centers that can deploy crisis staff for after-crisis consultation.  The deployed staff are often from other districts so that in-district staff can also receive supports as needed.

All schools have an on-site crisis team, which meets to plan the management of any school-based crisis, including suicide prevention and intervention. Representation from the crisis team, along with school principal’s office, can coordinate with external organizations that provide post-crisis consultation if needed.

If emergency services or the police are involved, the NYC DOE Emergency Information Center must be contacted. This number should also be used if a student states suicidal intentions.

Emergency Information Center: (718) 935-3210

Additional Information

The New York City Department of Health and Mental Hygiene (DOHMH), a public health agency, addresses a wide range of physical and mental health issues, including HIV/AIDS, heart disease, substance use and health disparities.

Mental Health First Aid
The NYC DOHMH is offering free Mental Health First Aid training to all New Yorkers. Mental Health First Aid (MHFA) and Youth Mental Health First Aid (YMHFA) are public education programs that teach the skills needed to identify, understand, and respond to signs of mental health and substance use challenges or crises.  In the MHFA courses, you learn risk factors and warning signs for mental health and addiction concerns, strategies for how to help someone in both crisis and non-crisis situations, and where to turn for help.

Additional Information


Website for Mental Health First Aid course registration

Website for YMHFA (Youth Mental Health First Aid) course registration

The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish.

DYCD supports New York City youth and their families by funding a wide range of high-quality youth and community development programs, including:

  • Afterschool
  • Community Development
  • Vulnerable Youth
  • Family Support
  • Literacy Services

2 Lafayette Street
19th floor
NY, NY 10007
1-800-246-4646 (General) or 646-343-6800

Additional Information

New York State has a large, multi-faceted mental health system that serves more than 700,000 individuals each year. The Office of Mental Health (OMH) operates psychiatric centers across the State, and also regulates, certifies and oversees more than 4,500 programs, which are operated by local governments and nonprofit agencies. These programs include various inpatient and outpatient programs, emergency, community support, residential and family care programs.

The Mission of the New York State Office of Mental Health is to promote the mental health of all New Yorkers, with a particular focus on providing hope and recovery for adults with serious mental illness and children with serious emotional disturbances

For questions about mental health services, to find a mental health service provider or to make a complaint, call OMH Customer Relations toll-free at 1-800-597-8481.

330 Fifth Avenue
9th floor
NY, NY 10001

Additional Information

Vibrant Emotional Health, formerly the Mental Health Association of New York City (MHA-NYC), works with people to help them achieve mental and emotional well-being with dignity and respect.  For over 50 years, our groundbreaking solutions have delivered high quality services and support, when, where and how people need it. Thousands of people are helped every year through our advocacy and education work in support of better mental health access and care. We’re advancing access, dignity and respect for all and revolutionizing the system for good.

Vibrant Emotional Health offers on-site professional development and on-going support for organizations, serving children, youth, and families, funded by the Department of Youth and Community Development. Trainings include Mental Health First Aid (Adults & Youth), trauma-informed practice trainings, self-care and stress reduction workshops for staff, effective case management practices, and more.  For more information, contact Cristina Harris, Program and Training Manager via the email address below.

50 Broadway
19th floor
New York, NY 10004
(212) 254-0333

Additional Information


The BRAVEline hotline is an anonymous support system for school-aged students, parents or faculty throughout the five boroughs of NYC to address bullying in or outside of school. BRAVEline provides counseling services via phone and online chat.

Hours: 2:30 pm to 9:30 pm Monday through Friday.

Phone: (212) 709-3222

Text: BRAVE to 43961

Website (Online Chat):

The LGBT National Help Center offers a hotline specific to youth until the age of 25. This hotline is a volunteer service provided 24/7. Volunteers offer support in coming-out issues, safe-sex resources, concern with bullying, family relationships, relationship issues and more.

Hours: Monday-Friday from 4pm to midnight; Saturday from noon to 5pm

Phone: (800)-246-PRIDE (7743)


Highly-trained advocates are available 24/7 to provide confidential support to anyone experiencing domestic violence, seeking resources or information, or questioning unhealthy aspects of their relationship.

Hours: 24 hours a day, 7 days a week

Phone: 1-800-799−SAFE (7233) and TTY 1−800−787−3224


National Suicide Prevention Lifeline is a suicide prevention service available to anyone in suicidal crisis or emotional distress. The National Suicide Prevention Lifeline number routes callers to the nearest accredited crisis center in the caller’s area. National Suicide Prevention Lifeline calls are answered by staff at over 150 certified crisis centers across the United States who provide callers with crisis counseling and mental health referrals. Crisis Chat Service routes chat visitors to a subnetwork of crisis centers accredited in providing online emotional support.

Contact (English): (800) 273- TALK (8255)

Contact (Spanish): (888) 628-9454

TTY: (800) 799-4TTY  (4889)



Youth Connect is a confidential, toll-free telephone information and support service for young people, parents, service providers and community members, operating M-F 9 a.m. – 5 p.m. EST. Youth Connect does not provide face-to-face information, referral or crisis intervention services. All direct services are conducted via the telephone.  Youth Connect staff are “listeners” who are trained and supervised by adult professionals to provide anonymous information and support to callers. Listeners assist callers in many types of situations: from youth-in-crisis, to family conflicts and relationship problems, to helping locate afterschool and recreation programs in their neighborhoods.

Listeners are prepared to provide information and service referrals selected from a database of community resources with information about over 6,000 agencies. Information and resources  that are provided include, but are not limited to the following:

  • Runaway and Homeless Youth
  • Youth Services
  • Youth Employment
  • Afterschool Activities
  • Literacy Programs
  • Recreation
  • Relationship Issues
  • Family Support

Hours: Monday-Friday 9 a.m. – 5 p.m. EST

Phone: 1-800-246-4646 and (646) 343-6800

TDD: 1-800-246-4699

NYC-Well is a free, confidential helpline for New York City residents. You can call 24 hours per day, 7 days a week. The staff of trained mental health professionals help callers find mental health and substance abuse services.

NYC Well is multilingual and multicultural.

Hours: 24 hours a day, 7 days a week

Phone:  (888) NYC-Well (9355)

Text: WELL to 65173


NYS Office of Children and Family Services (OCFS) Mandated Reporters Hotline for child abuse and maltreatment reports.

Phone: 1-800-342-3720


Safe Horizon provides mental health counseling to reduce trauma symptoms among survivors of crime and abuse. Safe Horizon provides counseling, crisis intervention, referrals and services to people impacted by domestic violence, child abuse, human trafficking and homicide.



SAMHSA’s National Helpline, (also known as the Treatment Referral Routing Service) is a confidential, free, 24-hour-a-day, 365-day-a-year, information service, in English and Spanish, for individuals and family members facing mental and/or substance use disorders. This service provides referrals to local treatment facilities, support groups, and community-based organizations. Callers can also order free publications and other information.

Hours: 24 hours a day, 7 days a week

Phone: 1-800-662-HELP (4357) and 1-800-487-4889 (TDD)


The Trevor Project is the only national organization providing crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender and questioning (LGBTQ) youth ages 13-24. The services and programs include crisis intervention, suicide prevention trainings and resources and advocacy works.

Trevor Lifeline: 1-866-488-7386, 24/7 crisis intervention and suicide prevention lifeline for LGBTQ young people, ages 13-24

TrevorChat: An online instant messaging with a TrevorChat counselor. Available daily between 3:00pm—10:00pm ET. The chat link is

TrevorText: Text “Trevor” to (202) 304-1200, for a free, confidential, secure service in which LGBTQ young people can text a trained Trevor counselor for support and crisis intervention, available weekdays from 3:00 p.m. – 10:00 p.m. ET at (202) 304-1200.


NYC Safety Net Resources

The mission of The Bridge Fund is to prevent homelessness for vulnerable, working poor individuals and families who are threatened with the loss oftheir housing, but often do not qualify for emergency government assistance. The Bridge Fund’s staff members also provide applicants with compassionate listening, intensive budget counseling, benefits assessment and advocacy,information and referrals.

City Harvest is the world’s first food rescue organization, dedicated to feeding New York City’s hungry residents. Today, nearly 1.3 million New Yorkers struggle to put meals on their tables. City Harvest will collect 59 million pounds of excess food this year and deliver it free of charge to 500 soup kitchens, food pantries and other community food programs across the five boroughs. By redirecting this nutritious food from supermarkets, manufacturers, farmers markets, and restaurants to our neighbors in need, we support our local communities and reduce the environmental impact of food that would otherwise go to waste.

Citymeals on Wheels provides a continuous lifeline of nourishing meals and vital companionship to our homebound elderly neighbors who can no longer shop or cook for themselves. Citymeals-on-Wheels raises private funds to ensure no homebound elderly New Yorker will ever go a day without food or human company.

Food Bank for New York City’s mission is to end hunger by organizing food, information and support for community survival, empowerment, and dignity. Food Bank for New York City has been working to end food poverty in our five boroughs for 35 years. As the city’s largest hunger-relief organization, Food Bank for New York City employs a multifaceted approach centered on helping low-income New Yorkers overcome their circumstances and achieve greater independence.

LSNYC is exclusively devoted to providing free civil legal services, with neighborhood offices in every borough of New York City. LSNYC’s core practice areas are family, housing, benefits, consumer, and education law. The organization response to legal needs that may be particular to a group of people, neighborhood or period of time. In addition, LSNYC maintains special projects addressing the needs of older adults, victims of domestic violence, victims of predatory lending practices, immigrants and people living with HIV.

Regional Resources

Resource Documents